Sourcing & Development

Sourcing & Development

We spend time and energy concentrating purely on sourcing & develop new products. This time is spent in the UK and beyond, searching out exciting new opportunities and innovations – including seasonal exhibitions, networks of supplier contacts, competitor analysis and research of local and overseas markets – to help identify new product developments, innovative designs, product trends, advances in product technology or the next big thing. Anything that can give our retail customers the leading edge now and in the future.

Over the years we’ve built up an enviable network of contacts to ensure we flourish in this area; this is key to our ongoing business success. All of our suppliers are audited regularly across the Far East where large quantities of products have been successfully sourced, developed and delivered through our advanced knowledge of local culture, laws and legislation.

If our retail customers have any specific product requests or ask us to make amendments to product and packaging designs to allow for greater flexibility within ranges and price points, we aim to please. So if there’s anything you want, just ask.

Logistics

We ensure that all customer orders are progressed from placement through to delivery, as promised. Our team is completely focused seeing customer orders through to delivery on time without compromising on our excellent service record.

Every part of the purchasing and delivery process is tracked by a Critical Path, which links directly into our main business system to give us real time updates. Our logistics and technical systems both play key roles to help us build on our success to date.

Quality Control - Never compromising on quality

Our Quality Assurance department, based in the UK and the Far East, has a strong reputation for improving and maintaining the quality of products to ensure we remain fully compliant with EU standards and legislation

All products selected by our buying teams go through a Quality Approval assessment to ensure compliance with all relevant standards, legislation and specific customer requirements. Shipments from the Far East are also subject to pre-shipment inspection, sampling plans and procedures. Other Quality Control tools such as in-line inspection and performance evaluation are applied as required.

We are committed to an effective quality management system in order to provide products and services that consistently exceed customer expectations. We will continue to monitor and review our systems and procedures on a regular basis to maintain these high standards.

Design

Packaging design plays a crucial role in the perception, value and success of every single product. Whatever brand identity or message you’re looking to convey to customers, packaging design is the way to create instant shelf appeal.

Design and innovation is integral to our business and the development of many of our markets. Having researched all of our markets and referenced numerous of consumer insights, we have the tools to get to the heart of a brand and develop a strong marketing strategy for it, for now and the future.

Ethics

Our social and ethical policy

We only source products from suppliers and manufacturers who can demonstrate a responsible attitude to the environment, the conditions and welfare of their workforce and compliance with international and local laws. To ensure this, all factories selected to work with us are independently audited in-line with the ETI (Ethical Trading Initiative) code of conduct.